It's alive! Build your new customer service expert with Vertex AI Agent Builder.

Our users want fast and personalised customer experiences—anytime, anywhere. How can we meet this demand without overwhelming customer service? We believe the solution is AI and Google's new Vertex AI Agent Builder.

Today's digital landscape is constantly evolving. Customer communication is no exception. Our customers demand efficient and personalised interactions—but as the number of inquiries increases, even the most experienced customer service teams can become overwhelmed. Chatbots have helped alleviate the pressure, but they also have their limitations, especially when it comes to language comprehension and accurate responses. Now, generative AI has truly entered the scene. The potential for advanced and intuitive chatbots has skyrocketed. With Google Vertex AI Agent Builder, you now have the opportunity to create advanced, intuitive and cost-effective chatbots, even without extensive technical expertise.

Maximum customisation with minimal hassle

One of the greatest advantages of Google Vertex AI Agent Builder is that you can anchor chatbots in self-produced content such as website text, product documentation, and FAQ documents. This ensures that your chatbot is built on reliable data sources. If a customer asks about a specific product, for example, the chatbot can pull the answer directly from a frequently asked questions document or refer to specifications in the product catalog. The result is a chatbot that delivers both accurate and relevant responses.

Google Vertex AI Agent Builder simplifies the building and implementation of AI-powered agents, regardless of the developer’s technical skills. This flexibility allows both beginners and experienced developers to easily create their own AI agents. The user-friendly interface requires no programming background, while more technical users can explore advanced open-source frameworks for more complex solutions.

Our experiences

When we implemented Agent Builder, we discovered how quickly and easily we could set up a fully functional chatbot solution, despite a tight timeframe and limited resources. The console interface made it easy to adjust prompts and chat examples during testing.

We also noticed how simple it is to develop multiple agents with different purposes, which can collaborate and switch seamlessly between one another without the end-user noticing. This flexibility allowed us to adapt chatbots to specific needs such as technical support, product information, or upselling.

The chatbot has been very cost-effective since it went live, making it an excellent option for businesses that want advanced AI-driven chatbots without high operational expenses.

How does Google Vertex AI Agent Builder work?

This smart AI tool offers several exciting features that make it easy to build, customise, and integrate chatbots, including:

• Simple setup and maintenance: The intuitive platform allows you to easily set up and maintain a chatbot agent, as well as adjust prompts and examples after the chatbot is live.
• Use of Gemini: Google Vertex AI Agent Builder leverages Google's advanced language model, Gemini, to understand and generate natural conversations. This enables the chatbot to deliver precise and context-based responses while feeling like a human and being engaging.
• Seamless integration: Agent Builder can be integrated with both internal and external solutions, such as CRM systems and e-commerce platforms. If the chatbot cannot resolve an inquiry, it can automatically escalate the case to a human agent. For online stores, the chatbot can also integrate with the shopping cart to drive upselling.

Why choose Google Vertex AI Agent Builder?

The tool stands out in several ways:

• Tailored responses: By anchoring the chatbot’s responses in the company’s own data and content, you ensure that customers always receive precise and relevant answers, thereby increasing customer satisfaction and loyalty.
• Increased conversion: With shopping cart integration and the ability to direct customers to relevant products, the chatbot can contribute to increased conversion and revenue without extra manual effort from the customer service or sales team.
• Quick to market: As the tool requires minimal development, you can quickly set up a chatbot and start reaping the benefits almost immediately.
  
  

Does the idea of a smart chatbot sound appealing? Contact Monica at monica.overas@knowit.no to learn more about how your business can boost customer communication and increase sales with Google Vertex AI Agent Builder!