Insurance software is no longer just a system of record. It is a living platform that must evolve continuously - alongside products, regulations, customer expectations, and market dynamics. Yet many insurance organisations still struggle with one fundamental challenge: how to configure and adapt their software efficiently without becoming dependent on external consultants for every change.
This is where user training and autonomy move from being a “nice to have” to strategically essential.
In our latest white paper, Empowering Teams to Configure Insurance Software with User Training and Autonomy, we explore why configuration capability is increasingly a competitive differentiator, as well as how insurers can build it sustainably within their own organisations. Don’t have time to read the full white paper? In this blog post, I will summarize the three main components of successfully training your team to become more autonomous and effective.
Modern insurance platforms are powerful, flexible, and feature-rich. The limiting factor is rarely the software itself, but rather how confidently internal teams can use it. Without structured training and hands-on experience, configuration becomes slow, error-prone, and overly centralised.
Effective user training closes this gap. Not by overwhelming users with documentation, but by combining demonstrations, classroom learning, and coaching grounded in real business scenarios. Confidence follows competence, and competence follows practice.
Training alone is not enough. Teams also need the mandate to act. When business and IT users are trusted to configure systems within clear governance boundaries, something important happens: ownership increases, iteration speeds up, and innovation becomes part of everyday operations.
Autonomy enables insurance organisations to respond faster to regulatory changes, adjust products more frequently, and tailor processes to different lines of business, without waiting in line for external support.
One of the key insights from the white paper is that autonomy should not be treated as a final handover milestone. Instead, it emerges gradually through a structured implementation approach, typically over a 6–12 month period. Responsibilities shift step by step, supported by continuous training, coaching, and feedback loops.
The result is not just a successful implementation, but teams that are prepared to evolve the system long after go-live.
This blog post only scratches the surface. The full white paper goes deeper into:
If your organisation is investing in new insurance software or struggling to fully realise the value of an existing platform, this guide offers a clear, experience-based perspective.
Download the white paper to explore how user training and autonomy canturn configuration into a strategic capability, not a bottleneck.